Contact Informationįor all water billing or account inquiries, please call (626) 384-5230.įor all water service questions, please call (626) 384-5230. to 6:00 p.m., Monday through Thursday. Closed on Fridays. In Person Paymentsīusiness hours - 7:00 a.m. You can also visit us on Facebook, Twitter, and Instagram under City of Covina.Ī secure dropbox is located on the south side of City Hall at 125 East College Street. Is there Covid-19 Rent or Utility Relief available?įor those experiencing financial hardship due to Covid-19, please visit or call 83 to apply for financial assistance.įor more information, please visit or contact us at (626) 384-5230. Who can I contact regarding after-hours water emergencies (water leaks, broken mains, etc.)?ĭuring weekends and holidays, please call Covina Police Department Dispatch at (626) 384-5808. Please contact the Water Department at (626) 384-5230, via email at visit us at. Who can I contact regarding billing questions? This includes providing an online customer portal, billing services, electronic meter reading, credit card processing and management of a work order system for water customers. Since 2020, the City has contracted with AVR to provide water billing for the water system. City of Covina staff members manage the water system and its infrastructure, including water mains, reservoirs, pumps, water testing and related equipment.You may also sign up for account access at to view account balance, billing history, and set-up Auto-Pay.ĭoes the City of Covina operate its water system?

The water bills contain a QR code which enables customers to pay online and set-up Auto-Pay features.College Street Covina, CA 91723-2199 or customers can make payments at the City Hall Cashier Window during business hours (Monday through Thursday 9:00 a.m. Payments can be mailed directly to the City of Covina, Finance Division, 125 E.

Payment options – in person via check/cc drop box, mail, automated phone payment - (855) 230-7396, web –.I haven’t received a bill – how do I determine the current amount due?

Water Utility Billing Frequently Asked Questions

Dropbox phone number for billing